We do not offer returns, unless the item you received was sent by mistake or the product is defective.
Customers are responsible for paying their own shipping costs to return/exchange items.
Due to the nature of PaddyBatesman products being 1 of 1, customers are responsible for checking the item they purchase fits correctly, using the size guides and measurements provided, as returns/refunds are not accepted regarding sizing issues.
shipping policy
All orders are processed within 24~48h. For UK orders, once your order is processed, it will be dispatched using EVRi Tracked Shipping. For all international orders, shippings are processed using Royal Mail Tracked services or UPS International Courier.
OUTSIDE OF THE UK
Shipping cost for orders outside of the UK are amended based on your address.
The delivery timeframes for orders can range from 3–8 working days depending on your country. However, unforeseen delays may occur due to International or your local courier service. Once your order has been dispatched, we are not responsible for arrival date or any shipping/custom related delays.
To switch currencies/depot, click on your country at the bottom of the site.
CUSTOMS AND DUTIES
All customs and duties are the responsibility of the customer and we are not accountable for any charges which are incurred.
Please be aware we cannot be held accountable if your order is held within your country's processing centre/customs, or any delays in relation to this.
If you decline to pay customs fees and the parcel is returned, any import taxes/duties and shipping costs will be deducted from your refund.
We strongly encourage and recommend looking up your country's policies before finalising your order so you are aware of any potential fees, taxes, and duties.
terms of service
By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
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